What decision makers need to know
EPISODE: HAC18
SPEAKERS PANEL
ARBER DEVA, LUFTHANSA, Senior Director, Head of Direct Distribution Solutions at Lufthansa Group |
Austrian Airlines, Lufthansa, SWISS
ROLAND JAGGI, AEGEAN AIRLINES, CCO
PHILIPP MICALLEF, ADVISOR, FORMERLY CEO AT AIR MALTA, SITA, ORANGE, OLIVETTI
SPEAKERS
ALEXANDER VON BERNSTORFF, INTERES, DIRECTOR AIRLINE SOLUTIONS, PREVIOUSLY LUFTHANSA
DAVID FRIDERICI, IBS SOFTWARE SERVICES, VP & HEAD OF PRODUCT MANAGEMENT AIRLINE TRAVEL
SERVICES
MODERATOR
OLIVIER HOURS, IATA, HEAD NEW DISTRIBUTION CAPABILITY (NDC), ENGAGEMENT AND ADOPTION

Show notes
REDEFINING DISTRIBUTION - WHAT DECISION MAKERS NEED TO KNOW
We all know and experience it, no one really talks about it: distribution is one of the big limitations to digital transformation and to meet the “new normal” in terms of customer and staff expectations. Decades old systems create barriers and influence processes which can seem absurd from today’s consumers’ perspectives. What changes are really possible? What are the barriers? How can decision makers tackle this last frontier? We create the opportunity to ask thought leaders and true professionals in the industry about underlying issues and scenarios to create a distribution ready for the future.

All Episodes
HAC22 – The road to making ideas and innovation happen – The Fraport Experience
HAC21 – Design Thinking challenge – The outcome
HAC20 – A selection of future scenarios for aviation, travel, hospitality
HAC19 – Are you ready to board the flight to travel topia?
HAC18 – What decision makers need to know
HAC17 – No Limits? Start to change the way you work
HAC16 – How to make digitalisation happen and break down barriers
HAC15 – Customer insight and retail at Frontier Airlines
HAC14 – Innovative solutions to reduce the stress moments along the journey and turn them into opportunities
HAC13 – Key revenue optimisation strategies in the current dynamic environment
HAC12 – Post sale optimisation and how personalisation changes everything
HAC11 – The future for codeshares and interline partnerships has started
HAC10 – Retail and customer experience stories
HAC09 – Customer experience and product, personalisation and loyalty
HAC08 – Personalisation – The new basis to loyalty
HAC07 – Airbus connected cabin experience
HAC06 – How the digital customer can drive more revenue for airports, airlines and their commercial partners
HAC05 – Innovating to increase revenues
HAC04 – Unleashing growth with automated conversations for airports
HAC03 – Grand Opening Panel: No Limits
HAC02 – Where the airport world is moving
HAC01 – Change is the new normal: Getting ready for the future – Now
HAC00 – Hamburg Aviation Conference in cooperation with the “Mobility Show”
Mobility Show: Bewegende Innovationen
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