Retail and customer experience stories

EPISODE: HAC10

SPEAKERS
SIMONE VAN NEERVEN, VUELING, HEAD OF INNOVATION | THNK-er |
WARD DECALUWE, BRUSSELS AIRPORT COMPANY, DIRECTOR SPECIAL PROJECTS, PREVIOUSLY DIRECTOR PASSENGER EXPERIENCE
ALEXANDER VON BERNSTORFF, INTERES, DIRECTOR AIRLINE SOLUTIONS, PREVIOUSLY LUFTHANSA
WASSIM SAADE, INFLYTER, FOUNDER & CEO
MARK BERGSRUD, GRAB, CEO
MODERATED BY
URSULA SILLING, XXL SOLUTIONS, KENYA AIRWAYS, FORMERLY BA GROUP, LH GROUP, BRUSSELS AIRLINES, AEROSVIT, AER LINGUS
CORD SCHELLENBERG, SCHELLENBERG & KIRCHBERG PR

Show notes

RETAIL AND CUSTOMER EXPERIENCE STORIES - INNOVATIVE APPROACHES WITH A HOLISTIC VIEW ON THE CUSTOMER JOURNEY

Customers get used to seamless experiences, end to end, combining offline and online for their purchases, switching devices, location and communication methods as it suits them best at the moment. Everything, everywhere, now is the expectation, without any limits.

All Episodes

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HAC23 – Where to from here

17. März 2019

SPEAKERS: MIGNON BUCKINGHAM, COLLINSON, CHIEF CORPORATE STRATEGY OFFICER WARD DECALUWE, BRUSSELS AIRPORT COMPANY, DIRECTOR SPECIAL PROJECTS, PREVIOUSLY DIRECTOR PASSENGER EXPERIENCE PHILIPP MICALLEF, ADVISOR, FORMERLY CEO AT AIR MALTA, SITA, ORANGE,…

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HAC22 – The road to making ideas and innovation happen – The Fraport Experience

16. März 2019

SPEAKER: KERSTIN BITTERER, FRAPORT AG, VP IDEA AND INNOVATION MANAGEMENT IN CONVERSATION WITH: URSULA SILLING, XXL SOLUTIONS, KENYA AIRWAYS, FORMERLY BA GROUP, LH GROUP, LH SYSTEMS, BRUSSELS AIRLINES, AEROSVIT, AER…

Folie43

HAC21 – Design Thinking challenge – The outcome

15. März 2019

PRESENTATION BY THE TWO GROUPS FROM THE DESIGN THINKING BOOTCAMP #thinkfuture

Folie47

HAC20 – A selection of future scenarios for aviation, travel, hospitality

14. März 2019

Hear about potential future scenarios to plan for from visionaries covering the whole customer journey. Which processes will disappear or be substituted, how can disruption be managed in the perfect…

Folie44

HAC19 – Are you ready to board the flight to travel topia?

13. März 2019

Artificial intelligence is a game changer. Hear from Johnny how it can help to create an extraordinary customer proposition. SPEAKER: JOHNNY THORSEN, MEZI.COM, VP TRAVEL STRATEGY AND PARTNERSHIPS #thinkfuture

Folie40

HAC18 – What decision makers need to know

11. März 2019

SPEAKERS PANEL: ARBER DEVA, LUFTHANSA, Senior Director, Head of Direct Distribution Solutions at Lufthansa Group | Austrian Airlines, Lufthansa, SWISS ROLAND JAGGI, AEGEAN AIRLINES, CCO PHILIPP MICALLEF, ADVISOR, FORMERLY CEO…

Folie36

HAC17 – No Limits? Start to change the way you work

10. März 2019

SPEAKERS: GERO VON GOETZ, LUFTHANSA GROUP, SVP HR SERVICES AND DIGITALIZATION ALEXANDER LAUKENMANN, HAMBURG AIRPORT, MANAGING DIRECTOR MARK BERGSRUD, GRAB, CEO #thinkfuture

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HAC16 – How to make digitalisation happen and break down barriers

9. März 2019

SPEAKER: GERO VON GOETZ, LUFTHANSA GROUP, SVP HR SERVICES AND DIGITALIZATION #thinkfuture

Folie29

HAC15 – Customer insight and retail at Frontier Airlines

8. März 2019

SPEAKER: MIKE ROBINSON, FRONTIER AIRLINES, HEAD OF ANCILLARY REVENUE #thinkfuture

Folie27

HAC14 – Innovative solutions to reduce the stress moments along the journey and turn them into opportunities

7. März 2019

SPEAKERS: STEFANIE NISSEN, TRVL PORTER, CEO & FOUNDER ALBERTO BORTOTT, LUXAIR, PROGRAM MANAGEMENT OFFICER JOSE LUIS CAMARA, IBOARDINGS, CEO MARJAN SCHOEKE, EASYJET, HEAD OF OPTIMISATION ZDENEK KOMENDA, KIWI.COM, CHIEF BUSINESS…

Folie23

HAC13 – Key revenue optimisation strategies in the current dynamic environment

6. März 2019

SPEAKERS: ROLAND JAGGI, AEGEAN AIRLINES, CHIEF COMMERCIAL OFFICER SIMON GRENNAN, PLANITAS AIRLINE SYSTEMS, CEO LAURENT LEBARD, YIELDIN, PRESIDENT, PREVIOUSLY CLUB MED, FLYBABOO JONATHAN NEWMAN, ( caravelo ( , CHIEF COMMERCIAL…

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HAC12 – Post sale optimisation and how personalisation changes everything

5. März 2019

SPEAKER: JONATHAN NEWMAN, ( caravelo ( , CHIEF COMMERCIAL OFFICER #thinkfuture

Folie20

HAC11 – The future for codeshares and interline partnerships has started

4. März 2019

IN THE SPOTLIGHT: ZDENEK KOMENDA, KIWI.COM, CHIEF BUSINESS DEVELOPMENT OFFICER EXCHANGING REAL LIFE CASES AND FUTURE VISION WITH URSULA SILLING, XXL SOLUTIONS, KENYA AIRWAYS, FORMERLY BA GROUP, LH GROUP, LH…

Folie18

HAC10 – Retail and customer experience stories

3. März 2019

SPEAKERS: SIMONE VAN NEERVEN, VUELING, HEAD OF INNOVATION | THNK-er | WARD DECALUWE, BRUSSELS AIRPORT COMPANY, DIRECTOR SPECIAL PROJECTS, PREVIOUSLY DIRECTOR PASSENGER EXPERIENCE ALEXANDER VON BERNSTORFF, INTERES, DIRECTOR AIRLINE SOLUTIONS,…

Folie16

HAC09 – Customer experience and product, personalisation and loyalty

2. März 2019

SPEAKERS: HARALD DEPROSSE, MILES AND MORE, MANAGING DIRECTOR JOUNI OKSANEN, AIR BALTIC, SVP ECOMMERCE, MARKETING AND SALES ALI REBAIE, DATA ANTHROPOLOGIST, REBAIE ANALYTICS GROUP #thinkfuture

Folie12

HAC08 – Personalisation – The new basis to loyalty

1. März 2019

SPEAKER: JOUNI OKSANEN, AIR BALTIC, SVP ECOMMERCE, MARKETING AND SALES #thinkfuture

Folie11

HAC07 – Airbus connected cabin experience

28. Februar 2019

SPEAKER: INGO WUGGETZER, AIRBUS, VP CABIN MARKETING | The connected cabin could become a reality faster than we think. But what does it mean in terms of customer experience? With…

Folie10

HAC06 – How the digital customer can drive more revenue for airports, airlines and their commercial partners

27. Februar 2019

SPEAKERS: MIGNON BUCKINGHAM, COLLINSON, CHIEF CORPORATE STRATEGY OFFICER ANDREW TALL, COLLINSON PRODUCT & INNOVATION, HEAD OF PARTNERSHIPS #thinkfuture

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HAC05 – Innovating to increase revenues

26. Februar 2019

SPEAKERS: RAFI DABUSH, EL AL ISRAEL AIRLINES, HEAD OF INNOVATION AND ENTREPRENEURSHIP GUY KAPLAN, BIDFLYER, CO-FOUNDER & COO #thinkfuture

Folie8

HAC04 – Unleashing growth with automated conversations for airports

25. Februar 2019

SPEAKERS: DAMIEN NERI, LYON AIRPORT, HEAD OF E-COMMERCE GUILLAUME LAPORTE, DESTYGO, CEO #thinkfuture

Folie6

HAC03 – Grand Opening Panel: No Limits

24. Februar 2019

SPEAKERS: WYBCKE MEIER, TUI CRUISES, CEO AMIR AMIDI, PLUG&PLAY, MANAGING PARTNER I TRAVEL&HOSPITALITY CENTER OF INNOVATION MICHAEL EGGENSCHWILER, HAMBURG AIRPORT, CEO MICHAEL HUYHN, BRANCHSPACE, FOUNDER & CEO #thinkfuture

Folie4

HAC02 – Where the airport world is moving

23. Februar 2019

SPEAKER: MICHAEL EGGENSCHWILER, HAMBURG AIRPORT, CEO; CHAIRMAN OF THE ADVISORY BOARD AT THINK FUTURE - HAMBURG AVIATION CONFERENCE #thinkfuture

Folie3

HAC01 – Change is the new normal: Getting ready for the future – Now

22. Februar 2019

SPEAKER: SIMONE VAN NEERVEN, VUELING, HEAD OF INNOVATION | THNK-er | #thinkfuture

Folie2

HAC00 – Hamburg Aviation Conference in cooperation with the “Mobility Show”

18. Februar 2019

Get inspired to take a different angle on areas you have been working on for many years. “think future” with us in Hamburg - latest tech and trends, use cases…

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Author: Agile Cosmopolitan

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