Retail and customer experience stories

EPISODE: HAC10

SPEAKERS
SIMONE VAN NEERVEN, VUELING, HEAD OF INNOVATION | THNK-er |
WARD DECALUWE, BRUSSELS AIRPORT COMPANY, DIRECTOR SPECIAL PROJECTS, PREVIOUSLY DIRECTOR PASSENGER EXPERIENCE
ALEXANDER VON BERNSTORFF, INTERES, DIRECTOR AIRLINE SOLUTIONS, PREVIOUSLY LUFTHANSA
WASSIM SAADE, INFLYTER, FOUNDER & CEO
MARK BERGSRUD, GRAB, CEO
MODERATED BY
URSULA SILLING, XXL SOLUTIONS, KENYA AIRWAYS, FORMERLY BA GROUP, LH GROUP, BRUSSELS AIRLINES, AEROSVIT, AER LINGUS
CORD SCHELLENBERG, SCHELLENBERG & KIRCHBERG PR

Show notes

RETAIL AND CUSTOMER EXPERIENCE STORIES - INNOVATIVE APPROACHES WITH A HOLISTIC VIEW ON THE CUSTOMER JOURNEY

Customers get used to seamless experiences, end to end, combining offline and online for their purchases, switching devices, location and communication methods as it suits them best at the moment. Everything, everywhere, now is the expectation, without any limits.

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