Retail and customer experience stories
EPISODE: HAC10
SPEAKERS
SIMONE VAN NEERVEN, VUELING, HEAD OF INNOVATION | THNK-er |
WARD DECALUWE, BRUSSELS AIRPORT COMPANY, DIRECTOR SPECIAL PROJECTS, PREVIOUSLY DIRECTOR PASSENGER EXPERIENCE
ALEXANDER VON BERNSTORFF, INTERES, DIRECTOR AIRLINE SOLUTIONS, PREVIOUSLY LUFTHANSA
WASSIM SAADE, INFLYTER, FOUNDER & CEO
MARK BERGSRUD, GRAB, CEO
MODERATED BY
URSULA SILLING, XXL SOLUTIONS, KENYA AIRWAYS, FORMERLY BA GROUP, LH GROUP, BRUSSELS AIRLINES, AEROSVIT, AER LINGUS
CORD SCHELLENBERG, SCHELLENBERG & KIRCHBERG PR

Show notes
RETAIL AND CUSTOMER EXPERIENCE STORIES - INNOVATIVE APPROACHES WITH A HOLISTIC VIEW ON THE CUSTOMER JOURNEY
Customers get used to seamless experiences, end to end, combining offline and online for their purchases, switching devices, location and communication methods as it suits them best at the moment. Everything, everywhere, now is the expectation, without any limits.

All Episodes
HAC22 – The road to making ideas and innovation happen – The Fraport Experience
HAC21 – Design Thinking challenge – The outcome
HAC20 – A selection of future scenarios for aviation, travel, hospitality
HAC19 – Are you ready to board the flight to travel topia?
HAC18 – What decision makers need to know
HAC17 – No Limits? Start to change the way you work
HAC16 – How to make digitalisation happen and break down barriers
HAC15 – Customer insight and retail at Frontier Airlines
HAC14 – Innovative solutions to reduce the stress moments along the journey and turn them into opportunities
HAC13 – Key revenue optimisation strategies in the current dynamic environment
HAC12 – Post sale optimisation and how personalisation changes everything
HAC11 – The future for codeshares and interline partnerships has started
HAC10 – Retail and customer experience stories
HAC09 – Customer experience and product, personalisation and loyalty
HAC08 – Personalisation – The new basis to loyalty
HAC07 – Airbus connected cabin experience
HAC06 – How the digital customer can drive more revenue for airports, airlines and their commercial partners
HAC05 – Innovating to increase revenues
HAC04 – Unleashing growth with automated conversations for airports
HAC03 – Grand Opening Panel: No Limits
HAC02 – Where the airport world is moving
HAC01 – Change is the new normal: Getting ready for the future – Now
HAC00 – Hamburg Aviation Conference in cooperation with the “Mobility Show”
Mobility Show: Bewegende Innovationen
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